WORK FROM HOME – FLEXIBLE HOURS
Web Hosting Support Tech
WHSG is a leading provider of remote support solutions, empowering businesses with innovative technology and exceptional customer service. We are dedicated to fostering strong relationships with our clients by providing fast, efficient, and reliable support services. Our platform, webhostingsupportgroup.com, enables seamless communication and collaboration between our clients and support professionals.
We are seeking an experienced and motivated Remote Support Specialist to join our team. The ideal candidate will have excellent communication skills, a strong technical background, and a passion for delivering exceptional customer service.
- Provide remote technical support to our clients via email, chat, phone, and other methods, resolving issues related to software, hardware, and network systems.
- Utilize WHSG’s platform to log, track, and manage support tickets, ensuring timely and effective resolution.
- Escalate complex issues to appropriate technical teams or management as needed.
- Maintain a deep understanding of WHSG’s products and services to provide accurate and thorough solutions to clients.
- Collaborate with the support team and other departments to ensure continuous improvement of processes and procedures.
- Participate in ongoing training and development programs to maintain and improve technical expertise and customer service skills.
Qualifications and Skills:
- Minimum of 3 years of experience in a technical support role, preferably in a remote setting.
- Experience with Web Hosting Tools such as cPanel, WHMCS, WHM, WordPress, Mail Configuration, etc…
- Strong problem-solving and troubleshooting abilities.
- Excellent written and verbal communication skills.
- Proficiency in Windows, macOS, and Linux operating systems, as well as various software applications and hardware components.
- Experience with networking concepts and protocols.
- Familiarity with remote support tools and ticketing systems.
- Ability to multitask, prioritize, and work independently in a fast-paced, remote environment.
- Exceptional customer service skills and a passion for helping others.
- Competitive salary and benefits package.
- Generous paid time off policy and flexible scheduling options.
- Opportunity for professional growth and development through ongoing training programs.
- Collaborative and supportive team culture.
- The ability to work from home with a global team, promoting work-life balance.
How to Apply:
To apply for this exciting opportunity, please apply online utilizing the form below.
WHSG is an Equal Opportunity Employer and is committed to creating a diverse and inclusive work environment. We encourage applicants from all backgrounds, abilities, and experiences to apply.
We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.