WHSG Ticket Response
Helpdesk web hosting support services for faster resolution and improved response times.
Technical TICKET Support
If you provide technical support to your clients, outsourcing support is the easiest way to deal with ticket surges and general inconsistencies. We staff a highly versatile and skilled team of technicians who are adaptive to any issue that your clients could submit a ticket for.
Level 1-2-3 Techs when you need them
All of our techs are Level 3 Techs with System Admins on hand 24/7/365. With L3 techs you can be assured that you client issues will be handled with top level knowledge and care. From WordPress issues to DNS routing, you name it, we’ve done it a thousand times already.
Billing Ticket Support
If you’re in need of billing support, our staff is capable of handling tickets for many A/P and A/R tasks, as well as updating CC info, invoice requests, upgrades/downgrades, credit issues, and refunds. Speak to a member of our team to learn specifically how this could benefit your business and it’s unique needs.
WHSG Phone Support
Web hosting private label phone support with flexibility, complete setup for phone rollovers.
Technical PHONE Support
100% Canadian Techs, known for their patience and professionalism. Outsource your phone support to a knowledgeable team of technically advanced staff, who are ready and available to resolve any issue in a timely and professional manner.
After Hours & Weekends, or 24/7/365
No matter when your customers or staff have issues that need support, we are well equipped to provide service that exceeds all expectations. Fast pickup response by techs that handle any web hosting issue. We can cater your phone plan to your needs.
Billing Phone Support
Most web hosting billing calls are simple credit card updates, invoice resends, and login issues. Have us handle all your billing inquiries to make sure you’re accounts receivables stay as low as possible. If you need outsourced help for these purposes, we are ready and able to provide them alongside all of our other services.
WHSG Chat Support
Immediate support for your clients, accurate and cost-effective solutions for you.
Trackable chats, available 24/7. We use the talk.to partnered platform to provide immediate service to our clients, so that help can be accessed any time, on any day. The same software can be used to create tailored responses, allowing for consistent verbiage across responses. Let us help make that a reality for your business, so your customers can get in touch with YOU, anytime.